Patient Ambassador Manager

Overview

The Manager, Patient Ambassador Experience, will help develop and manage Inizio Evoke's growing Patient Ambassador program. This role will serve as a primary point of contact for everyday patients living with chronic conditions—helping them share their stories, guiding them through ambassador engagements, and ensuring a supportive, seamless experience when participating in client-sponsored initiatives.

We are looking for a highly emotionally intelligent professional with experience in client service, partner management, logistics, and people-focused coordination. The Manager will be the “face and heart” of the organization to patient ambassadors and a trusted advisor to internal teams and clients.

Responsibilities

• Support the strategy, structure, and execution of the Patient Ambassador program across multiple therapeutic areas (diabetes, inflammatory conditions, mental health, rare disease, etc.).
• Develop trusted, empathetic relationships with patient ambassadors; provide ongoing guidance, emotional support, and clear communication.
• Be the primary liaison between ambassadors, internal teams, and pharma clients—ensuring agreement on expectations, deliverables, compliance requirements, and project timelines.
• Oversee logistics for all patient engagements, including event preparation, travel arrangements, documentation, honoraria, and ambassador readiness.
• Develop processes, tools, and protocols that ensure a consistent, positive ambassador experience.
• Partner with internal compliance teams to ensure all interactions meet industry, legal, and ethical standards.
• Identify, recruit, and onboard new patient ambassadors to support expanding client needs.
• Manage and mentor coordinator-level support staff; manage workload, quality, and professional development.
• Track ambassador participation, program performance, and budget adherence; provide client reporting and insights.

Qualifications

• 4–6 years of relevant experience in patient engagement, customer service, advocacy, client services, logistics, event planning, or administrative program management.
• Demonstrated ability to cultivate relationships with vulnerable or high-needs populations.
• Exceptional emotional intelligence, listening skills, and interpersonal communication.
• Strong organizational and project-management skills; experience managing multiple priorities simultaneously.
• Comfort navigating sensitive health-related discussions with professionalism and empathy.
• Experience working with or supporting healthcare, nonprofit, or advocacy organizations is a plus.
• Ability to travel as needed for events and ambassador support.

Inizio Evoke offers a fully remote work environment and outstanding company-paid benefits, including medical, dental, 401(k), tuition reimbursement, and flexible time off.